In the article 'Artificial Intelligence for Citizen Services and Government', Hila Mehr, research fellow at the Harvard Ash Center for Democratic Governance and Innovation explores the application of artificial intelligence in government services.
Looking into examples from small cities in the US to countries like Japan, Mehr looks into the use and possible future uses of AI in government delivery of citizen services. While focusing on citizen inquiries and information, the article also offers strategies for governments as they consider implementing AI.