The Divosa Benchmarks are packed with interesting figures and information about work and income, poverty and debt and status holders within municipalities. But what is the best way to use these figures? And how can municipalities interpret this information? During the Divosa Benchmark Festival on 11 November the connections between the themes of the benchmarks Work & Income, Poverty & Debt and Status holders will be explored. Margot Kersing, PhD candidate at the Centre for BOLD Cities, will give a workshop about data-driven working in the social domain based on their research of the implementation of a data dashboard at the Work & Income department of the municipality of Rotterdam.
About the workshop: Data-driven working in the social domain - Lessons from practice.
For many municipalities, data-driven working remains a challenge. Doing more with less, generating more insights into processes and still providing a good service for the citizens - how do you go about that?
The session starts with the presentation of Kersing's research into the implementation of a data dashboard at the Work & Income department of the municipality of Rotterdam. This dashboard should help work coaches to work smarter so that more unemployed benefit recipients find a job.
How does such a dashboard affect the work of the work coaches? What information is and is not in such a dashboard? Can you blindly rely on such a dashboard? Does it improve the service to the job seeker?
During this interactive workshop participants will take on the role of work coaches and experience for themselves the challenges that data-driven working entails. And of course, what lessons can be learned from this.
Also watch the video explaining the insights from Kersing's research.